Frequently Asked Questions

Most Popular General Services Pricing & Payments Privacy & Security How It Works Guarantees Policies All Questions

We provide a wide range of academic services, including essay writing, research papers, term papers, dissertations, case studies, and reports. Our goal is to deliver high-quality, original work that saves you time and helps you succeed. In addition, we offer editing, proofreading, and rewriting to improve the quality of your work. Learn more about our services.

Who will write my paper?

Your paper will be written by a qualified expert with proven academic experience. Each writer undergoes a strict vetting process and is carefully matched to your subject area to ensure top quality and accuracy. Our writers hold advanced degrees and have years of writing experience across various fields, so you always get a professional result. Meet our writers.

Do you cover all subjects?

Yes. We have specialists across a wide range of disciplines, including business, nursing, law, computer science, literature, and more. Each subject area is covered by a qualified writer with proven academic experience to ensure accurate and relevant work. Whether it’s a technical paper or a creative project, we have an expert who can help you succeed. Explore all subjects.

How do you ensure writers are qualified?

We only hire writers who have proven academic credentials and extensive experience in their fields. Each applicant goes through a strict vetting and testing process to ensure they can deliver high-quality, original work that meets academic standards. Our recruitment team continuously reviews performance to maintain excellence across all subjects.

Is your service confidential?

Yes, your privacy and confidentiality are our top priorities. All personal details, order information, and payment data are fully protected through secure encryption. We never share your information with third parties, and your identity remains completely confidential at every stage. Read our privacy policy for more details.

Is it legal to use your service?

Yes, our services are completely legal. We provide original, custom-written materials that serve as study guides and references to help you better understand your topic and improve your own writing. All work is created from scratch and delivered with full respect for academic integrity. It’s your responsibility to use the materials in accordance with your institution’s policies.

Can you handle different academic levels?

Yes, we can handle assignments for all academic levels — from high school and undergraduate to master’s and PhD programs. Each order is matched with a writer who has the right expertise and experience for your level to ensure the content meets the required academic standards and expectations.

What is the fastest turnaround time?

We can handle urgent orders with turnaround times as fast as 3 hours, depending on the paper’s length and complexity. Our smart system instantly assigns your order to an available expert, ensuring you get high-quality work delivered right on time without compromising accuracy or originality.

Can you handle complex or technical assignments?

Definitely. We have writers with advanced degrees and specialized expertise in technical, scientific, and analytical fields. Whether it’s engineering, computer science, statistics, or medicine, our experts understand the specific standards and terminology of each discipline. Every complex project is handled with careful research, precise formatting, and clear presentation to ensure professional results that meet academic expectations.

What should I do if my payment fails?

If your payment fails, first double-check your card details, billing address, and available balance. You can also try a different payment method or refresh the page and attempt the transaction again. If the issue persists, our support team is always ready to help—just reach out through any option listed on the contact us page.

How do I request a refund?

To request a refund, simply log into your account, open the order dashboard, and select “Request Refund”. Our support team will carefully review your case, verify the issue, and respond within 24 hours with a fair resolution. Refunds are handled transparently and in line with our satisfaction guarantee, ensuring every client is treated fairly. For full details and eligibility terms, please review our refund policy.

Where can I read your full terms of service?

You can review our complete terms of service to understand the rules, rights, and responsibilities that apply when using our platform. These terms outline important details about payments, revisions, refunds, and acceptable use. We encourage every client to read them carefully before placing an order to ensure a smooth and transparent experience.

Why do you use cookies on your website?

We use cookies to enhance website performance, analyze traffic, and personalize your browsing experience. These small data files help our system remember preferences, making navigation smoother and faster. We never use cookies to collect sensitive personal information or share your data with third parties. Learn more about managing or disabling cookies in your browser by reading our cookie policy.

How do you handle personal data?

We collect only the personal information necessary to process your orders, verify payments, and provide reliable customer support. All data is stored on secure servers with advanced encryption to prevent unauthorized access. We never sell, trade, or disclose your information to third parties under any circumstances. For a detailed overview of how your data is collected, stored, and protected, read our privacy policy.

How can I contact your support team?

Our support team is available 24/7 to assist you through live chat, email, or phone. Whether you have questions about your order, payments, or writer assignment, our representatives are always ready to help. We pride ourselves on fast, friendly, and reliable service to ensure every client gets timely assistance. Visit our contact page to reach us anytime.

Who are your writers?

Our writers are highly qualified professionals with advanced academic degrees and years of writing experience across multiple disciplines. Each candidate goes through a detailed screening process, including testing and verification of credentials, to ensure they meet our strict quality standards. We continuously evaluate performance to maintain excellence and consistency across every project. Meet our writers to learn more about their expertise and backgrounds.

Will my school or employer know I used your service?

No, your school or employer will never know you used our service. We operate with complete confidentiality and never share your personal information or order details with anyone. Even your assigned writer only receives the project requirements without access to your identity or contact details. All communication and file exchanges are securely encrypted to protect your privacy at every step.

How do I place an order and how does the process work?

Placing an order is quick and straightforward. Here’s how it works:

Fill out our order form with your assignment details and deadline.

Our system automatically calculates the price and guides you through a secure checkout process.

We assign the most suitable expert for your subject and academic level — or you can select a preferred writer if you already have one.

Track progress and communicate directly with your writer through the dashboard.

Once completed, download your final paper from your account and review the results.

For more information, visit our How It Works page.

What information do I need to provide when ordering?

To make sure your paper fully meets your expectations, please provide all essential details when placing your order. This includes the topic, number of pages, formatting style, academic level, and required sources. You can also upload any specific files, rubrics, or examples that will help guide your writer. The more information you share, the better we can tailor your paper to your exact needs and preferences.

How can I track my order’s progress?

You can monitor every stage of your order in real-time through your dashboard. There, you’ll see:

Order status updates

Any pending actions

A secure chat to message your writer

Do you use cookies on your website?

Yes, we use cookies to enhance your browsing experience, improve site functionality, and analyze performance. We never use cookies to collect or store any personally identifiable information. You can choose to manage or disable cookies anytime through your browser settings. For complete details, visit our cookie policy.

What should I do if I suspect a security issue?

If you ever spot anything suspicious — such as strange emails, unexpected notifications, or unauthorized activity — contact our support team right away through the contact page. Our security team will investigate immediately and take all necessary steps to protect your account and personal data.

How do you protect my privacy and confidentiality?

We take your privacy very seriously. Your personal information, order details, and payment data are strictly confidential and never shared with third parties — including schools or instructors.
Our privacy practices comply with international data protection standards, ensuring that no one will ever know you used our services. Read our full privacy policy for more details.

How do I request a revision?

If you need changes to your paper, simply go to your order page and click “Request Revision”. Provide clear and specific feedback so the writer understands exactly what needs to be adjusted. All revisions are free of charge within the allowed revision period, ensuring your satisfaction with the final result. For more information, please review our revision policy.

Do you offer refunds?

Yes, we do offer refunds in specific cases such as order cancellation, late delivery, or if the delivered paper does not meet the agreed requirements. To apply, log in to your account and submit a refund request through your order dashboard. Our quality assurance team will review your case and respond within 24 hours. For full eligibility criteria and instructions, please see our refund policy.

Can I pay in installments?

Yes, we offer flexible installment payment options for larger or long-term orders. You can start with an initial deposit, and the remaining balance can be paid in one or more installments before the final paper is delivered. This helps you manage your budget more comfortably without delaying your project. To set up a custom plan, please reach out to our support team.

How is pricing calculated?

Our pricing is based on a few key factors — the type of assignment, academic level, deadline, and page count. Complex or urgent tasks may be slightly higher in cost because they require specialized expertise or faster turnaround. You can easily estimate your total cost using our price calculator for an instant and transparent quote.

What payment methods do you accept?

We accept major credit and debit cards, and several region-specific payment methods for your convenience. All payments are securely processed through trusted gateways that meet international security standards such as PCI DSS compliance. We never store your card details or share your financial information with any third party. If you experience any issues while paying, please reach out to our support team for immediate assistance.

Are there any hidden fees?

No, we never charge hidden fees or surprise costs. The price displayed at checkout is the full and final amount you’ll pay — all taxes, service fees, and processing costs are already included. You’ll always know exactly what you’re paying for before confirming your order. If you ever have questions about pricing or optional add-ons, our support team will be happy to clarify everything in advance.

Do you offer discounts?

Yes, we regularly offer discounts and special promotions to make our services more affordable. New customers can use the coupon code WELCOME15 at checkout to enjoy 15% off their first order. Returning clients can access exclusive loyalty deals through the Rewards section in their dashboard. We also run seasonal offers, so be sure to check back often or subscribe to our newsletter to never miss a discount.

Do you guarantee on-time delivery?

Yes, we guarantee that every paper is delivered on time. Meeting deadlines is a top priority for us, whether your order is due in a few days or just a few hours. Our writers and support team monitor progress closely to ensure prompt delivery without compromising quality. In the rare event of a delay, we take full responsibility and offer appropriate compensation or free revisions to make things right.

Do you guarantee plagiarism-free papers?

Yes, we guarantee that all papers are completely plagiarism-free. Each assignment is crafted from scratch by qualified writers and rigorously checked using advanced plagiarism detection software. You can be confident that your work is 100% original and safe. For full details, see our plagiarism-free guarantee.

What is your quality guarantee?

Our quality guarantee ensures that every paper is crafted by a qualified expert and meets your specific requirements. Each order undergoes a thorough review by our quality assurance team to maintain high standards. If your paper does not meet the agreed-upon expectations, you can request revisions or a refund to ensure complete satisfaction.

Are free revisions guaranteed?

Yes. If you need adjustments to your paper, you can request free revisions within our allowed revision period. This is part of our commitment to ensuring your complete satisfaction with the final paper. Make sure to provide clear instructions so the writer can implement the changes accurately. View our revision policy for full details.

Is my payment information secure?

Yes. We use bank-level encryption and trusted payment gateways to process all transactions securely. Your card details are never stored on our servers. All payments are handled confidentially, and we take every measure to prevent unauthorized access or fraud.

Do I need to register before placing an order?

Yes, you’ll need to create a free account to place an order. Registration is quick and secure — simply use your email or sign in with Google. Creating an account allows you to track your orders, communicate with writers, and access your completed papers easily. Create an account now.

Can I communicate with my writer?

Yes. You can communicate with your writer directly through our secure messaging system in your dashboard. This allows you to send messages, share files, and provide clarifications at any stage. Using this system ensures your instructions are clearly understood while keeping your personal information private. Regular updates help guarantee your paper meets your expectations fully, and you can track progress throughout the process.

What if I’m not satisfied with the final paper?

If you’re not satisfied with the final paper, you can first request revisions to ensure it meets your requirements. Our writers will make the necessary adjustments free of charge within the revision period. If the revisions still do not resolve the issue, you may be eligible for a refund based on our policies. Please review our refund policy for detailed instructions and steps to proceed safely and efficiently.

How will I receive my completed paper?

You’ll receive a notification once your completed paper is ready. You can securely download it directly from your dashboard. If any adjustments or improvements are needed, you can request a free revision within the allowed revision period. Our team ensures that every paper meets your requirements before final delivery, giving you full confidence in the work you receive.

What is your refund policy?

We offer refunds if we fail to deliver your order as promised, such as missed deadlines, quality issues, or other service failures. Refunds are processed fairly, transparently, and promptly to ensure customer satisfaction. You can review our full refund policy for detailed eligibility criteria and step-by-step instructions on how to request a refund. Our goal is to make sure every client feels confident and protected when using our services.

How do your free revisions work?

If you’re not fully satisfied with your paper, you can request free revisions within our allowed revision period. Our writers will carefully review your feedback and make all necessary adjustments to ensure your paper meets your requirements and expectations. Revisions are part of our commitment to delivering a high-quality final product. For detailed information, see our full revision policy.

How do you keep my order and information confidential?

We maintain strict confidentiality for all client data and order details. Your personal information, order instructions, and files are never shared with writers beyond what is necessary to complete your paper, nor with any third parties. All communications and file transfers are securely encrypted to protect your privacy. For full details, please see our privacy policy.

What if I experience a technical issue?

If you encounter any technical problems — such as not seeing your order, issues with uploading files, or trouble logging in — please contact our support team immediately. You can reach us via the contact page or live chat. Our team will assist promptly to resolve any issues so your order process remains smooth and uninterrupted.

Can I cancel my order after placing it?

Yes, you may be able to cancel your order in certain situations. If the writer hasn’t started working on your paper yet, you could receive a full refund. If work has already begun, the refund amount will be calculated based on the progress completed. For complete instructions and eligibility criteria, please review our refund policy. Our team is available to guide you through the cancellation process and answer any questions.

How do I claim a guarantee if something goes wrong?

If you encounter an issue with your order, you can claim your guarantee by going to your dashboard and submitting a support request. Our support team will carefully review your case, verify the details, and apply the appropriate guarantee — whether it’s a free revision, partial refund, full refund, or another solution. We are committed to resolving any problems quickly and ensuring your satisfaction at every step.

Do you store my papers or sell them to other customers?

Never. All papers are custom-written for each client and not stored or resold after delivery. Once your order is completed, your files are securely deleted from our system to maintain confidentiality. We never share your papers with other clients, and every project is treated as completely unique to protect your privacy and academic integrity.

Are writers required to follow privacy rules?

Absolutely. Every writer signs a strict non-disclosure agreement (NDA) before working with us. This ensures your instructions and completed work remain private at all times. Writers are prohibited from sharing, reusing, or discussing any client information outside the project. We enforce these rules rigorously to maintain full confidentiality and protect your academic integrity.

Do you work with clients outside the U.S.?

Yes. We work with clients worldwide, accommodating multiple time zones and currencies. No matter where you’re located, you can place an order, communicate with your writer, and receive timely support. Our system ensures smooth payment processing and delivery across international borders. We strive to provide the same high-quality service to every client, regardless of location.

What quality standards do you follow?

Every paper is carefully reviewed by our quality assurance team before delivery. We ensure that your work meets the agreed-upon requirements, academic standards, and formatting guidelines. Each assignment undergoes plagiarism checks and thorough proofreading to guarantee originality and accuracy. Learn more about our quality guarantee.

What does your AI-Free Guarantee mean?

We promise that all papers are written by human experts only — never generated by AI tools. Each paper undergoes multiple quality checks to ensure originality, proper formatting, and compliance with your instructions. We also run strict AI-detection tests before delivery to guarantee your paper is completely AI-free. View our full AI-Free Guarantee.

How to get your paper done

Follow our easy process to place your order, stay updated, and receive a custom-written paper tailored to your needs.

01 Place your order 02 Secure Payment 03 Track the progress 04 Review & Approve

Fill out the Order Form

Select the service type, paper type, academic level, and discipline.

Provide a paper topic or type detailed instructions.

Upload files with specific instructions if available.

Specify the required number of pages, slides, or charts.

Choose the formatting style (APA, MLA, Chicago, etc.).

Set the deadline for your project.

Select any additional preferences if desired.

If needed, complete the sign-up or registration process using your email to monitor progress and access your paper upon completion.

Proceed to payment by clicking "Place order" button.

Secure Payment

If you have sufficient available balance in your account:

A transaction will automatically occur to reserve the amount for the order.

If you do not have enough funds in your account:

You will be redirected to a secure order payment page to deposit your payment.

The amount will be reserved while we process the order.

In both cases, you will then be redirected to your order details page to track progress.

Track Order Progress/Manage Orders

Visit My orders page on your personal account.

Click on a specific order card to keep track of order progress and status.

Add additional information or preferences to your paper even after placing your order.

Select a preferred writer or reassign a writer if needed.

Take actions such as approving the order, requesting a revision, or canceling the order.

Contact our support staff or writer anytime, day or night, if you have questions, concerns, or need further clarifications.

**Note: Some actions are automated, while others may require support team approval or intervention.

Review & Approve Your Paper

Once the order is complete and uploaded by the writer, we will notify you via the means selected in your notification settings.

Visit the Awaiting Approval tab on your account to view orders awaiting your review and approval.

Click on the card to access the order details.

Review the completed file(s) on the "Files" tab.

If satisfied, approve the order to release payment to the writer and mark it as complete.

Request a free revision within 14 days of delivery if needed.

Reorder another version using the same instructions.

Request a refund if applicable. Visit our Refund policy page for detailed information.

You can hide the order from your list after downloading it if needed.

If you don't take action within 14 days, the order will be automatically approved.

Leave a review if you wish, providing valuable feedback to the writer.

We're here to assist you throughout the entire process, ensuring a smooth and satisfactory experience.

How to get your paper done

For any questions regarding your order, please communicate through the Messages section of the specific order.