1. Definitions

a).“Personal Data” refers to any information about you (“the Customer”) that, either alone or in combination with other details or data, allows us (the party collecting and processing the data) to identify you as an individual.

b).“Processing of the Personal Data” includes any activity or operation performed on your “Personal Data”, whether automated or otherwise. It involves gathering, organizing, recording, storing, adapting, altering, consulting, retrieving, using, transmitting through disclosure, aligning or merging, limiting, distributing, making available in other forms, or erasing.

c).“Data subject” signifies any identified or identifiable individual whose Personal Data is processed by the “Data Controller” (advancedwriting.com). In this context, it refers to you as a “Customer” or “Buyer” of our “Services”.

d).“Your consent,” or the “consent of the data subject” is defined as a distinct, precise, well-informed, and explicit expression of the Customer’s or data subject’s choice. This is conveyed through a statement or evident affirmative action, signifying agreement with the processing of their Personal Data.

In this Privacy Policy, our website, mobile applications, and additional products and services will be collectively referred to as “Services.”

Some other terms like “Expert, Company, etc.,” are defined in our terms of use (clause 1).

2. Who We Are

We are Quillspire LLC, a “leading academic help platform” registered in the State of Wyoming, U.S., committed to providing “academic assistance” to learners globally. We will be the Data Controller for your Personal Data. Our platform comprises a marketplace connecting “reliable experts” (professional writers and tutors) with “consumers” of our Services (you, the “Customer”), and our “dedicated support team” facilitating swift processing and delivery of services.

3. How We Collect Information

We employ several methods to gather user data to enhance their experience and provide our services effectively. Primarily, data collection occurs through:

a).Information Provided Directly by You

Various forms are utilized throughout our platform, including order forms and registration forms. These forms enable users to input the necessary information required to complete their orders or create an account. Information provided through forms is essential to fulfill service requests and accurately maintain user accounts.

b).Information Collected Automatically

We utilize reliable third-party tools and technologies that automatically track specific user data. This data may include IP addresses, geolocation data, and device information. These automated tracking mechanisms assist us in understanding user behavior, optimizing our platform, and enhancing security measures.

By employing these methods, we ensure data collection is conducted “transparently” and by relevant “privacy laws” and “regulations”. Our commitment to user privacy and security remains paramount, and we take proactive measures to safeguard all collected data.

4. Children’s Privacy (Age Limitations)

Our commitment to children’s privacy is paramount. The entirety of our website, along with the utilization of our products and services, is intended for individuals aged 18 years and above. We do not knowingly collect Personal Data from children without verified parental consent.

If you are under the age of 18, you must not use our service or submit any Personal Data unless you have obtained that verified parental consent and we have received it.

Should you become aware that anyone under the age of 18 years has, without proper authorization, supplied us with Personal Data, kindly reach out to us, and we will take immediate steps to delete such information.

5. Information We Collect About You

We collect information about you through two primary methods: directly from you and through automatic data collection technologies.

a).Information We Collect Directly From You

i.First and last name.

ii.Usernames of registered users.

iii.User’s email address (main mode of communication).

iv.Phone number (to improve Customer support).

v.Date of birth.

vi.Gender.

vii.Reviews.

viii.Account password.

ix.Education or profession information.

x.Order details.

xi.Files you upload to the platform.

xii.City, State, ZIP Code, and Address for billing information.

b).Information Collected Through Automatic Data Collection Technologies

i.IP address.

ii.Referring URLs.

iii.Country.

iv.Location.

v.Browser and device characteristics.

Through these collection methods, we aim to personalize your experience, improve our services, and ensure the security of our platform. We handle all collected data responsibly and in accordance with applicable privacy laws and regulations.

6. Why We Collect Personal Information

We collect personal information for several purposes, all aimed at providing and improving our services, ensuring a personalized user experience, and maintaining the security of our platform. The reasons for collecting personal information include:

a).Service Provision

Personal information is collected to facilitate the provision of our services, including processing orders, managing user accounts, and delivering requested products or assistance.

b).Customization

We use personal information to personalize and tailor our services to meet individual user preferences, ensuring a more relevant and satisfactory experience.

c).Communication

Personal information such as email addresses and contact phone numbers are collected to communicate with users regarding their orders, inquiries, updates, and other relevant information.

d).Account Management

Information collected during registration, including usernames and passwords, is used for account management purposes, ensuring secure access and protecting user accounts from unauthorized access.

e).Improvement of Services

Usage information and feedback collected from users help us analyze user behavior, understand preferences, and identify areas for improvement in our services, platform usability, and overall user experience.

f).Billing and Invoicing

Personal information, including billing details such as city, state, ZIP code, and address, is collected for billing and invoicing purposes, ensuring accurate transactions and financial records.

g).Legal Compliance

We collect personal information as required by law or regulation, or as necessary to enforce our legal rights, protect against legal claims, or comply with legal processes.

h).Security

Certain personal information, such as IP addresses and device characteristics, is collected to maintain the security and integrity of our platform, detect and prevent fraudulent activities, and ensure compliance with our terms of service.

By collecting personal information for these purposes, we strive to enhance user experience, provide efficient and effective services, and maintain a safe and trusted environment for all users of our platform.

7. Legal Bases for Data Processing

We process your Personal Data on the following legal grounds as permitted by applicable data protection laws:

a).Contractual Necessity

Processing Personal Data is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject before entering into a contract. This includes processing data to fulfill orders, provide requested services, and manage user accounts.

b).Your Consent

In certain circumstances, we may rely on the consent of the data subject to process Personal Data. Consent is obtained before processing Personal Data for specific purposes, and data subjects have the right to withdraw their consent at any time.

c).Legal Obligations

Processing Personal Data may be necessary to comply with legal obligations to which we are subject. This includes compliance with applicable laws, regulations, or court orders.

d).Legitimate Interests

We may process Personal Data based on our legitimate interests, provided that such processing is not overridden by the interests or fundamental rights and freedoms of the data subjects. Our legitimate interests may include improving our services, ensuring the security of our platform, and conducting marketing activities.

e).Vital Interests

In certain situations involving threats to the vital interests of the data subject or another natural person, we may process Personal Data as necessary to protect those vital interests.

f).Public Interest or Official Authority

Processing Personal Data may be necessary to perform a task carried out in the public interest or in the exercise of official authority vested in us.

g).Data Processing Purposes Mapping

i.Account Management: Contractual necessity

ii.Order Processing: Contractual necessity

iii.Customer Support: Contractual necessity and legitimate interests

iv.Security & Fraud Prevention: Legal obligations and legitimate interests

v.Service Improvements: Legitimate interests

vi.Marketing Communications: Your consent

Data subjects have the right to request information about the legal bases for processing their Personal Data, as well as to exercise their rights under applicable data protection laws.

8. How Long We Keep Your Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period for personal information may vary depending on factors such as the nature of the information, the purposes for which it is processed, and legal or regulatory requirements. In general, we adhere to the following retention principles:

a).Active Account Data

Personal information collected for service provision is retained for the duration of our relationship and for three years after account closure to handle follow-up inquiries and maintain business records.

b).Service Provision

Personal information collected for the provision of services, including order details and account information, is retained for the duration of the service relationship and for a reasonable period thereafter to handle any follow-up inquiries or support requests.

c).Legal Obligations

Personal information may be retained longer to comply with legal obligations, resolve disputes, enforce our agreements, or protect our legal rights.

d).Marketing Communications

If you have provided consent for marketing communications, we may retain your contact information until you withdraw your consent or unsubscribe from receiving such communications.

e).Financial Records

Billing and transaction information is retained for seven years to comply with tax regulations and financial reporting requirements.

f).Analytical Purposes

Usage information and analytics data may be retained for longer periods to analyze trends, track user behavior, and improve our services, provided that such data is anonymized or aggregated to the extent possible.

Upon expiry of the applicable retention period, we securely delete or anonymize personal information to ensure it cannot be reconstructed or identified. We regularly review our data retention practices to ensure compliance with applicable laws and best practices in data management.

If you have any questions about our data retention practices or wish to request the deletion of your personal information, please contact us using the information provided in Clause 20.

9. Data Storage and International Access

As a US-based company, we operate exclusively through US-based data centers and infrastructure. When you use our services, please be aware:

a).US-Based Operations

All personal data is processed and stored on servers located within the United States. Our virtual private servers and supporting infrastructure are maintained in US facilities with enterprise-grade security measures.

b).International Users

If you access our services from outside the United States, your personal information will be transferred to, stored in, and processed in the United States. By using our services, you consent to this transfer and processing.

c).US Legal Framework

Your data is protected under US privacy laws and our comprehensive security protocols, which include encryption, access controls, and regular security monitoring.

d).Service Provider Safeguards

We use US-based service providers who are contractually obligated to maintain the same level of data protection and security standards that we uphold.

10. Third-Party Service Providers

We engage trusted third-party companies to help us provide certain aspects of our services. These providers only receive the minimum information necessary to perform their specific functions:

a).Payment Processors

We use secure payment gateways to handle financial transactions. These providers receive billing information but do not have access to your full account details or order content.

b).Communication Services

Email and notification services help us deliver important updates about your orders and account activity.

c).Analytics Providers

We work with analytics services that help us understand how users interact with our platform to improve our services. These providers receive anonymized usage data.

d).Infrastructure Partners

Our hosting and cloud service providers maintain the technical infrastructure that powers our platform while implementing robust security measures.

e).Contractual Safeguards

All third-party providers are bound by strict data processing agreements that require them to protect your information and use it only for the services we request.

11. File Uploads and User Responsibilities

When you upload files to our platform, please observe these important guidelines:

a).Authorized Content Only

Only upload files that you have the legal right to use and share. Do not upload copyrighted materials or confidential documents without proper authorization.

b).Personal Information Caution

Avoid uploading files containing sensitive personal information about yourself or others unless absolutely necessary for your order. Remove any unnecessary personal data before uploading.

c).Security Measures

We implement security protocols to protect uploaded files, but cannot guarantee absolute security for user-generated content. Please exercise caution when sharing files through our platform.

d).Content Review

We reserve the right to review files for compliance with our terms of service, but do not routinely monitor or screen user-uploaded content.

12. Your Legal Rights

At advancedwriting.com, we strictly respect your legal rights under data protection laws concerning your Personal Data. We refrain from imposing restrictions on your rights and abilities to access and control your personal information. These rights include:

a).Request Submission

You may submit rights requests by contacting our Data Protection Officer. We respond to all valid requests within 30 days.

b).Identity Verification

To protect your privacy, we verify your identity before processing any rights requests. This may require confirming specific account details.

c).No Fee Policy

We do not charge fees for exercising your data protection rights, unless requests are manifestly unfounded or excessive.

d).Right to Appeal

If we are unable to fulfill your request, we will provide a clear explanation and information about your right to appeal the decision.

e).The Right to Access and Update Your Personal Data

i.Ensuring the accuracy, currency, and completeness of the Personal Data we hold about you is crucial. We recommend regular updates to your Personal Data in case of any changes during your association with us.

ii.To access, view, or modify your Personal Data, navigate to the Profile Page on your personal dashboard. You can promptly make necessary amendments on your own.

iii.If you need to change your email address or prefer that we update any information on your profile, please contact our Data Protection Officer directly at dpo@advancedwriting.com. To verify your identity, please include your user ID, full name as per our records, and your date of registration. If you are requesting a change to your registered email address, please state both the old and new address.

iv.If the data has been shared with a third party with your consent or for legal reasons, we will also coordinate with them to rectify the data.

f).The Right to Restrict Processing of Personal Data

You can request us to restrict how we process your data, allowing us to store the data but not further process it. We maintain just enough data to ensure compliance with your request in the future. To request restriction of data processing, please contact our Data Protection Officer at dpo@advancedwriting.com.

g).The Right to Withdraw Consent of Processing of Personal Data

If you’ve previously given us consent to process your data but have changed your mind, you have the right to withdraw your consent at any time. Upon withdrawal, we will cease processing your data. To withdraw consent, please contact our Data Protection Officer at dpo@advancedwriting.com.

h).The Right to Object Processing of Personal Data

You can object to the processing of your data, even if it is based on the exercise of official authority, our genuine interests, direct marketing (including data aggregation), or processing for statistical purposes. If you wish to object, please contact our Data Protection Officer at dpo@advancedwriting.com.

i).The Right to Receive Confirmation of Data Processing Status

You have the right to obtain confirmation from the Company regarding whether Personal Data concerning you is being processed.

j).The Right to Request a Copy of Your Personal Data

As our valued Customer and a registered account holder, you have the right to request a copy of the Personal Data you provided in your account profile.

k).The Right to Data Portability

You have the right to obtain and reuse your Personal Data for your own purposes across services securely, without compromising the usability of your data. This right extends to having your Personal Data transmitted directly to another data controller, where technically feasible, without adversely affecting the rights and freedoms of others.

l).Procedure for Copy or Transfer of Personal Data

Should you desire a copy of your Personal Data or wish to transfer it to another controller, please reach out to our Data Protection Officer at dpo@advancedwriting.com. This right is specifically applicable to the Personal Data you provided on your profile and is held by us with your consent or for the performance of a contract.

m).Right to Deactivate Your Account and Erase Your Personal Data

You have the right to request the deletion of part or all of your Personal Data, commonly referred to as “the right to be forgotten.” If there’s no legal reason for us to continue processing and holding your data, you can initiate the deletion process on your personal dashboard by clicking the appropriate button. In most cases, your data will be erased unless legislation requires otherwise, or if you have ongoing orders, you’ll need to cancel them or wait until they are completed for your data to be removed by our Data Protection Officer.

n).Right to Obtain Assistance with Data Erasure

If you prefer us to erase part or all of your Personal Data on your behalf, and there’s no legal reason for us to continue processing and holding it, please contact our Data Protection Officer at dpo@advancedwriting.com. To verify your identity for this request, please provide your user ID, full name as per our records, and your date of registration.

o).Right to Receive Response and Notification

We commit to responding to your request for data deletion within five days and will notify you of the outcome. Additionally, you have the option to provide a reason for requesting data deletion, specifying the information you are aware of that is being processed and retained by the Company.

p).The Impact on Account Closure

Upon the closure of your account, all products and services that you previously accessed through your account will become unavailable. It’s crucial to note that the action of closing your account is irreversible. Once the closure process is initiated and completed, it cannot be undone.

q).The Right to Complain to a Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your privacy concerns. For Wyoming state, you may contact:

Wyoming Attorney General's Office 109 State Capitol Cheyenne, WY 82002 Phone: (307) 777-7841 Website: attorneygeneral.wyo.gov

13. International Privacy Compliance

As our services are accessed globally, we adhere to specific privacy regulations in key jurisdictions:

a).European Union/United Kingdom (GDPR)

For users in the EEA and UK, we provide full GDPR compliance including: data protection principles, lawful processing bases, international transfer safeguards using Standard Contractual Clauses, and comprehensive individual rights to access, rectification, erasure, restriction, portability, and objection to processing.

b).California Privacy Rights (CCPA/CPRA)

California residents have the right to: know what personal information is collected; delete personal information; correct inaccurate information; opt-out of sale/sharing of personal information; limit use of sensitive personal information; and non-discrimination for exercising these rights. We do not sell personal information.

c).Virginia Consumer Data Protection Act (VCDPA)

Virginia consumers can: confirm whether we process their data; access their data; correct inaccuracies; delete personal data; obtain a copy of their data; and opt-out of processing for targeted advertising, sale of personal data, or profiling.

d).Colorado Privacy Act (CPA)

Colorado residents have rights to: access their personal data; correct inaccuracies; delete personal data; data portability; and opt-out of processing for targeted advertising, sale of personal data, or certain profiling.

e).Other US State Laws

We comply with Connecticut (CTDPA), Utah (UCPA), and other state privacy laws that provide similar consumer rights including access, deletion, correction, and opt-out rights for targeted advertising and data sales.

f).Canada (PIPEDA)

We follow Canada's Personal Information Protection and Electronic Documents Act principles including accountability, identifying purposes, consent, limiting collection/use/disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.

g).Australia (Privacy Act)

We adhere to Australian Privacy Principles covering: open and transparent management of personal information; anonymity and pseudonymity; collection of solicited personal information; dealing with unsolicited personal information; notification of collection; use or disclosure; direct marketing; cross-border disclosure; and data quality/security.

h).Brazil (LGPD)

We comply with Brazil's General Data Protection Law providing rights to: confirmation of existence; access; correction; anonymization, blocking, or deletion; portability; deletion; information about sharing; revocation of consent; and opposition to processing.

i).Cross-Border Data Transfers

When transferring data internationally, we implement appropriate safeguards including adequacy decisions, Standard Contractual Clauses, Binding Corporate Rules, or other approved mechanisms to ensure equivalent protection levels.

j).Jurisdiction-Specific Procedures

If you require specific procedures or forms for exercising rights in your jurisdiction, please contact our Data Protection Officer for tailored assistance.

14. Payment Information Processing

We handle payment information with strict security measures and limited data retention:

a).Third-Party Payment Processors

We use secure third-party payment providers to process financial transactions. These providers handle your full payment details - we do not store complete payment information on our servers.

b).Limited Data Retention

For transaction verification and accounting purposes, we may store only the first 6 and last 4 digits of your payment card number, along with transaction dates and amounts.

c).Transaction Verification

We use partial payment data to confirm specific transactions occurred and to verify purchases for promotional offers or customer support purposes.

d).Security Standards

All payment processing complies with PCI DSS standards and uses encryption to protect your financial information during transmission.

15. Social Media Sign-up or Sign-in

Our platform may allow users to sign up or sign in using their social media accounts, such as Facebook, Google, or Twitter. This feature provides convenience and ease of access for users, allowing them to use their existing social media credentials to create an account or log in to our platform.

When you choose to sign up or sign in using your social media account, we may collect certain information from your social media profile in accordance with the privacy settings you have configured on the respective social media platform. This information may include your name, email address, phone number, profile picture, and other details provided by the social media platform.

We use this information to create and authenticate your account, personalize your user experience, and provide relevant content and features based on your social media profile. We may also use social media integration to facilitate social sharing and interactions with other users on our platform.

Please note that when you sign up or sign in using your social media account, you are subject to the Privacy Policy and Terms of Service of the respective social media platform.

We encourage you to review the privacy settings and policies of the social media platform to understand how your information is collected, used, and shared.

16. Links to Other Websites

Our platform may contain links to third-party websites or services that we do not operate or control. These links are provided for your convenience and informational purposes only. Please note that this Privacy Policy applies solely to the information collected by our platform, and we are not responsible for the privacy practices of third-party websites or services.

When you click on a third-party link, you will be directed to the third-party website or service, which may have its Privacy Policy and practices. We encourage you to review the Privacy Policy of any third-party websites or services before providing any personal information or engaging with them.

We do not endorse, warrant, or guarantee the accuracy, reliability, or quality of content, products, services, or practices offered by third-party websites or services linked to our platform. Accessing and using third-party websites or services is at your own risk, and we shall not be liable for any damages or losses arising from your use of such websites or services.

If you have any questions or concerns about links to third-party websites or services on our platform, please contact the Data Privacy Officer (DPO) by email at dpo@advancedwriting.com

17. Modifications to this Privacy Policy

Our Privacy Policy is subject to periodic updates in response to evolving laws, regulations, industry standards, and changes to our business. Any alterations to the policy will be promptly posted on this page, and we encourage you to periodically review them for awareness.

In the case of significant modifications impacting your privacy rights, we will provide supplementary notice through personal email or website notifications. Please note that substantial changes will take effect after a 14-day period, clearly indicated with the effective date at the top of the policy. This timeframe allows users ample opportunity to familiarize themselves with impending amendments.

Your continued use of our website implies your acknowledgment and acceptance of the most recent version of this Privacy Policy. If you disagree with any modifications, you should deactivate your account.

18. Technical Security and Limitations

We implement comprehensive security measures to protect your personal information, but acknowledge certain inherent limitations:

a).Security Measures

We maintain physical, electronic, and procedural safeguards including encryption, access controls, and regular security assessments to protect your data.

b).Inherent Risks

No electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot guarantee that unauthorized third parties will not defeat our security measures.

c).Transmission Acknowledgment

Transmission of personal information to and from our Services is at your own risk. We recommend using secure networks and protecting your login credentials.

d).Business Continuity

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets. We will require the acquiring party to maintain similar privacy protections.

19. Do-Not-Track Features

Most web browsers include a Do-Not-Track ("DNT") feature that signals your privacy preference not to have your online activities monitored.

a).Current Policy

We do not currently respond to DNT browser signals as no uniform technology standard for recognizing and implementing DNT signals has been finalized.

b).Future Compliance

If a standard for online tracking is adopted that we must follow, we will inform you about that practice in a revised version of this privacy policy.

20. Data Controller Contact

Quillspire LLC Registered in Wyoming, U.S. Entity ID: 2025-001775154

If you have any questions, comments, or concerns about our Privacy Policy, or if you are seeking more information on how we process your Personal Data, our compliance with applicable law, or wish to exercise your legal rights regarding your Personal Data, please contact the Data Privacy Officer (DPO) by email at dpo@advancedwriting.com.

We will investigate any complaint about the way we manage Personal Data and ensure a swift response to all substantiated complaints.

a).Response Timeframes

We acknowledge all privacy inquiries within 48 hours and provide substantive responses within 30 days, as required by applicable privacy laws.

b).Verification Process

To protect your privacy, we verify your identity before processing any data rights requests. This may require confirming specific account information.

c).Complaint Resolution

We investigate all privacy complaints and work to resolve them promptly. If unsatisfied with our response, you may contact your local data protection authority.

We are committed to working with you to resolve any privacy concerns and ensure transparent data practices.