1. General Principle

We offer refunds in good faith, primarily in cases where the service delivered fundamentally fails to meet the core requirements agreed upon at the time of order placement. A refund is not a guarantee and is assessed on a case-by-case basis.

2. Eligibility for Refund

To ensure fairness and transparency, we have outlined specific conditions under which refunds may be granted:

a).Late Delivery

i.If the delivery of the product is delayed beyond the agreed deadline without prior notice or agreement, you may request a partial refund. The refund amount will be determined based on the extent of the delay.

ii.If the delay is caused by the customer, such as failing to provide necessary information or required materials for order completion, we do not guarantee a refund. Timely provision of all relevant details is essential for meeting the agreed deadline.

iii.Refunds for late delivery are based on the extent of the delay and are not contingent on whether you have downloaded the files.

iv.When the revision of your paper is late, delay refunds are not applicable. However, as a sign of good faith, we may offer a partial refund at our discretion.

b).Plagiarism

We have a zero-tolerance policy for plagiarism. If a significant portion of the delivered work is proven to be plagiarized (verified by a reputable plagiarism checker like Turnitin), you are eligible for a full refund. A comprehensive plagiarism report must be provided as evidence.

For more details regarding plagiarism, please view our Originality Guarantee.

c).Order Cancellation

If you wish to cancel your order, you may do so within a specified time frame for a full or partial refund, depending on the stage of the order process:

i.A full refund would be issued if a writer was not assigned the order.

ii.A partial refund would be issued based on the amount of work completed or time passed since an expert was assigned to the order.

iii.Refunds for orders cancelled after the paper has been delivered are subject to the conditions outlined in the 'Non-refundable Cases' and 'Eligibility for Refund' sections.

d).Duplicate Orders

If you mistakenly place two similar orders, please get in touch with us immediately. If the orders are yet to be assigned to writers, you are entitled to a full refund for the duplicate order. If work has already commenced on both orders, a partial refund will be issued based on the progress made.

e).Double Payments

If an order is paid for twice due to a technical issue or mistake, please contact us as soon as possible. You are entitled to a full refund of the duplicate payment once the issue has been verified.

f).Low Quality of the Product

If the delivered product does not meet the quality standards promised, you may be eligible for a partial refund. Quality issues may include poor grammar, lack of coherence, and failure to adhere to the provided instructions. A detailed review will be conducted to assess the validity of the claim.

g).Failure to Meet Core Instructions

If the final work significantly deviates from the core instructions you provided (e.g., wrong topic, wrong academic level, wrong citation style), you may be eligible for a full or partial refund.

h).Refund for Unfulfilled Additional Features

If the customer had requested an additional feature, such as a copy of digital sources or a paper with comments, and for any reason we do not fulfill that request, the amount charged for the feature will be refunded.

i).Non-delivery of the Product or Service

You are entitled to a full refund if we fail to deliver the ordered product within the specified deadline without prior communication or agreement for an extension.

3. Non-refundable Cases

While we strive to accommodate refund requests whenever possible, there are certain cases where refunds may not be granted. These non-refundable cases include:

a)Revision Requests

Refunds are not granted for revision requests. If revisions fail to resolve quality issues, customers may then be eligible for a refund under 'Low Quality of the Product' eligibility criteria.

b)Completed Orders

Once an order has been delivered and marked as "completed," refunds are generally not provided. Exceptions are only considered for issues that were impossible to identify during a reasonable initial review, such as deeply embedded plagiarism.

c)Change of Mind/Personal Reasons

Refunds are not granted for customer satisfaction issues unrelated to the product's quality, such as changes in personal circumstances or preferences.

d)Partial Utilization of Product

If the customer has already utilized or benefited from a portion of the delivered product, refunds may not be granted for the entire order.

e)Usage of Account Credits

Refunds are not provided for orders paid using account credits, as these credits can be utilized for future purchases.

f)Lower Grade Than Expected

Refunds are generally not granted based on receiving a lower grade than expected.

g)Failure to Download or Access the Paper

We are not responsible for technical issues on your end that prevent you from downloading or accessing the completed work from your account.

h)Request After the Revision Period

All refund requests must be filed before product delivery or within 14 days after first product delivery. Requests made after the 14-day window are not guaranteed.

i)Incorrect Order Information

It is your responsibility to provide accurate and complete instructions during the order process. Refunds will not be issued for issues arising from incorrect, incomplete, or ambiguous information provided by you.

j)Violation of Terms of Service

This includes using the delivered product for any purpose other than a model/reference document, or attempting to resell our work.

While these are the primary non-refundable cases, we reserve the right to deny refunds in other circumstances.

4. How to Request a Refund

Customers can initiate a refund request through one of the following methods:

a).Access Refund Request Form Online (Recommended)

i.Visit the My orders page on your account.

ii.Click on a specific order card for which you wish to request a refund.

iii.On the order details page, click the "Refund" button.

iv.Fill out and submit the refund request form with detailed information and supporting documentation, if applicable, regarding the reason for the refund.

b).Email the Support Team

Alternatively, customers can email our support team at support@advancedwriting.com with the following order details:

i.Order number.

ii.Clearly state the reason for your refund request.

iii.Provide specific evidence to support your claim (e.g., how the instructions were not followed, a plagiarism report, etc.).

Whichever method is chosen, providing comprehensive details and necessary documentation will facilitate prompt processing of the refund request.

c).Order Investigation

Our support team will investigate your claim by reviewing the original order instructions, the delivered work, and all communication logs.

d).Decision and Resolution

We will make every effort to resolve the issue promptly. In many cases, we may first offer a free revision to rectify the problem. If a revision is not possible or does not resolve the core issue, we will proceed with the refund assessment.

5. Time Frame for Submitting a Refund Request

Refund requests must be submitted immediately when you are still waiting to receive the paper or within 14 days after receiving the paper. Requests submitted after this time frame may not be considered except under exceptional circumstances at our discretion.

Please note that submitting refund requests within the specified time frame helps streamline the process and ensures that issues are addressed promptly.

6. Refund Evaluation

Upon receiving a refund request, our team conducts a thorough evaluation to determine its validity and eligibility for refund. The evaluation process consists of the following steps:

a).Review Process

Our support team carefully reviews each refund request to assess the validity of the claim and determine if it meets the conditions for refund eligibility outlined in our refund policy.

b).Criteria for Refund Approval

Refund requests are evaluated based on specific criteria, including but not limited to:

i.Non-delivery of the product within the specified deadline.

ii.Late delivery of the product beyond the agreed deadline.

iii.Low quality of the product that does not meet the standards promised.

iv.A substantial Plagiarism was detected in the delivered product.

v.If the delivered content is determined to be solely or substantially generated by AI.

vi.Order cancelation requests submitted within the designated time frame.

c).Partial Refunds

In some cases, partial refunds may be granted based on the extent of the issue or incident that necessitates the refund. The partial refund amount is determined at the discretion of our support team, considering factors such as the severity of the issue and the impact on the customer's experience.

7. Appeals Process

We understand that customers may sometimes have differing views on the outcome of their refund request. We provide an appeals process to ensure fair and transparent resolution in such cases. The appeals process includes the following steps:

a)How to Appeal a Refund Decision

Customers who wish to appeal a refund decision must fill out the refund appeal form by clicking the appeal button below the refund decision message. Appeals should include detailed information regarding the grounds for the appeal, along with any supporting documentation or evidence.

b)Time Frame for Appeals

Appeals must be submitted within 7 days of receiving the refund decision. Requests submitted after this time frame may not be considered except under exceptional circumstances at our discretion.

c)Review Process

Upon receiving an appeal, the dispute manager will thoroughly review the refund decision and the grounds for appeal. The review process may involve re-evaluating the refund request and considering any additional information provided by the customer.

d)Appeal Outcome

Once the review process is complete, the customer will be notified of the outcome of their appeal. If the appeal is successful, appropriate actions will be taken to address the customer's concerns, which may include granting a refund or providing alternative resolutions.

e)Final Decision

The decision reached following the appeals process is final and binding. No further appeals will be considered beyond this point.

8. Refund Methods & Timing

a).Refund Processing

Refunds are processed strictly using the original payment method used for the transaction. Refunds cannot be transferred to other cards or payment methods. Customers are responsible for any transfer fees incurred by their financial institution.

Alternatively, customers can add the refund amount to their account balance, allowing them to utilize it for future orders. This option can be selected during the refund request process.

b).Refund Timeframes

We aim to process refund requests within 3-10 business days from the date of approval. Customers will receive email notifications of the refund status and any relevant updates.

c).Third-Party Delays

We are not responsible for delayed refunds caused by third parties, such as payment processors or financial institutions. While we strive to process refunds promptly, external factors beyond our control may impact the refund timeline.

9. Revision Policy

We strongly encourage you to use our free revision policy before requesting a refund. We offer 14 days of free, unlimited revisions to ensure the work perfectly matches your initial instructions. This is often the fastest and most effective way to resolve any concerns.

Please read our Revision Policy for more details.

10. Changes to This Refund Policy

We may update or modify this Refund Policy occasionally to reflect changes in our practices, legal requirements, or other operational reasons. When we make changes to this policy, we will update the "Last updated" and "Effective" dates at the top of this page to indicate the most recent version.

a)Notification of Significant Changes

For significant changes to this Refund Policy, we will provide a 14-day notice period before the changes take effect. Customers will be notified through one or more of the following methods:

i.Email notification to the email address associated with your account.

ii.Prominent notice on our website.

iii.In-app notifications, if applicable.

b)Continued Use of Services

By continuing to use our services after the effective date of any changes, you agree to the revised Refund Policy. If you do not agree to the changes, you should discontinue the use of our services before the changes take effect and contact us to resolve any outstanding concerns.

11. Contact Information

If you have any questions or concerns or need assistance regarding our Refund Policy, please feel free to contact our customer support team at support@advancedwriting.com. We are here to help and ensure your satisfaction with our services.